Services of ECRA GMBH
Insurance Fraud
Investigations and audits in the area of insurance fraud
Fraudulent insurance benefits are a social problem, and the cases reported every year are just the tip of the iceberg. The number of unreported cases is many times higher, and the sometimes exorbitantly high losses inevitably lead to an increase in insurance premiums or a reduction in insurance benefits.
Insurance Services
Service and support as well as plausibility checks in the event of damage
Not every customer is immediately an insurance fraudster or can be categorised as such.
The claim and its processing are important points of contact between the insurer and customer and are always an unpleasant matter, which is why claims processing and its speed play an important role.
Various concepts can be developed here that can support or relieve the insurer. For reasons of competitiveness and customer friendliness, an insurer must ensure that its work processes do not become too complex and lengthy. In particular, honest customers should not suffer or even be put off by overly complex regulation. Time-consuming letters, emails or queries as well as long waiting times should be avoided in order to retain honest customers.
This is where the ECRA concept works true to the motto:
Closer customer contact – education and customer loyalty
Our “Insurance Services” division focuses on the economic clarification of claims, preventive measures and the initial assessment of the claim on site.
With an on-site clarification and corresponding dialogue-oriented scheduling, the customer’s needs can be better assessed and questions clarified in advance.
Investigation
Forensic investigations in the area of white-collar crime
As soon as you learn of a suspected fraudulent act, your next steps are of great importance.
Expectations in dealing with white-collar crime have also increased among employees, business partners and authorities.
Wrong or too slow reactions have a big impact in individual cases and worsen the damage.
A professional investigation team can quickly gain reliable findings. Correct analysis and the right measures are crucial.
We investigate the nature and extent of fraudulent acts, irregularities and breaches of duty.
Open Source Forensic
Research and analysis of data on the public web
Open Source Intelligence (OSINT) uses information from open, freely available sources to gain relevant insights.
SOCMINT stands for Social Media Intelligence, and this refers to the processing of information from user generated content on social media platforms.
Humant Intelligence (HUMINT) ncludes all forms of interpersonal contact within a network.
ECRA GmbH uses these sources of information in a goal-oriented manner, both via primary and secondary sources.
Anti-Fraud-Management
Dealing with fraudulent activities as a cross-sectional task
Fraud, money laundering, corruption or embezzlement: white-collar crime causes damages in the billions every year. Companies must always be active to prevent any form of white-collar crime and internal corporate crime.
With the Anti-Fraud Management Assessment, ECRA GmbH can not only support you in evaluating your measures to protect against white-collar crime, but also point out solutions and methods to improve preventive measures.
Fraud Management is understood as a cross-sectional task/responsibility, in which almost all organizational units are to be directly/indirectly involved. Depending on the calculated prognosis of a possible loss, work must be carried out on a departmental basis and measures must be bundled.
An effectively implemented and continuously performed AFM serves to prevent, detect and prosecute deliberate violations.
Further training
your employees
“There are limits to the human art of deception.”
Sir Arthur Conan Doyle